Leadership Logistics Inc

I am referring my complaint to FMCSA (Federal Motor Carrier Safety Administration, California Dept of Consumer Affairs, Better Business Bureau and American Moving & Storage Assn. I have similar complaint given by people who used Open Road Moving and Leadership Logistics Inc. I have also contacted my lawyer to review my contract(s). I paid Open Road over $2,000 via credit card and Leadership Logistics $4,500 (cashier's check). These guys should be investigated so the consumer is protected.

Move size: 3 Bedroom Home Service cost: $6500

Buyer BEWARE! Do not use California Van-Lines who then subcontracts to Leadership logistics. They run a scam business!! They will charge you over what is promised and when you call them out on it, they will unload your belongs.. leave them in front of your house and quit on you. And even after being asked for a second chance, you will still walk away with additional charges.They won't deliver your personal belongings on time, won’t compensate you for any of their gross negligence and at the end .. you may not receive your personal belongings AT ALL! Unfortunately, I trusted this company to move my family's belongings from California to Washington. Not only did my belongings arrive late, but REPACKAGED, MISSING AND DAMAGED! Sentimental objects from my wedding and family heirlooms were BROKEN .Items were stolen from my original boxes and repackaged in other boxes. When I finally got a hold of the broker, he not only was extremely rude but had no time to hear my cares or concerns.I am completely appalled, distraught and disappointed with the careless acts of this company. To take advantage of families in need of moving help is unforgiveable. The decision to move is stressful enough, especially when you move from one state to another. The last thing you should have to worry about is the care of your personal belongings when you hire a "Professional Moving Company".
Erica, Maybe if you as the manager or any other manger would have given me a call when I requested to speak to upper management, would know the truth. Nothing you have stated is near the truth, but no worries.. I have documentation and pictures that states the truth. The first crew that came out wanted to charge me a $150 for supposedly 175 feet away from the door to truck which was not accurate at all and in fact all he had to do is ask me to open the gate for him to pull in. So after we resolve that issue, he then wanted to charge me $200 for 2 addictional boxes, this made no sense to me. It was when he heard me contacting Marcelo with California Van-lines that he began yelling, cursing and telling me that he was the boss and that he quit. At the point he had even went off on Marcelo.now if your telling me that your crew is professional and good at what they do, then good Lord I would hate to see what you consider bad, because his behavior was very unethical and unprofessional. Never once did he see my AKC Boston terrier Dogs .. NOT pit bulls.In fact, the second crew who came the following day played with them and shared that his family also raised the same breed. Marcelo is the one who ask me to be patient and that he would figure it out. As far as the delivery goes, we paid a payment on the 7th of February to replace the check. I have it in text that leadership logistics had received the postal money order in their account and would start working on getting my shipment out. It took a month and 2 weeks to get my belongings. It took me to contact you in regards to any updates and clearly you guys waited until the last minute to get my shipment out and it ended up being late( 8 days late). Your contract states that for any reason you guys are late..We the consumer will receive $20 reimbursement and you guys did not honor that. The day we finally received our shipment, once again we were being told that the driver (Peter) would not be able to enter the gate. Peter did offered to wait well we got a Uhaul. I explained to the Peter that we live in a military housing area and there was just a family who moved out that had the same truck, but he refused to enter. At that point my husband made the decision to offload at the front gates and we would transport our belongings via our own car. I wasn’t completely upset until the driver open the door and two boxes came flying out and fell and saw how my belongings were throwing in there with no care. To make matters worse, every box that he unloaded you can hear the broken glass which he did document it on the loading sheet.

Move size: Partial Move Service cost: $1600

Leadership Logistics are COMPLETE SCAMMERS! My move was from San Diego to Austin. Unfortunately the original moving company I hired turned out to be a broker and they sold my job to Leadership, I never learned this until the day of my move. Leadership showed up and immediately tried to extort money from me, they said the job had been under bid, and that my belongings required at least 700 cubic feet, not the 438 cubic feet I was originally quoted for my full service contract with 20 boxes included, they also broke blinds on the door I had to pay for, and their staff acknowledged they broke the blinds and to take it off the last payment. Well after they loaded my belongings the final document it showed 438 cubic feet and not the 700 they claimed and only 16 boxes not the quoted 20 box limit. So I requested a refund, they said they would take it off the final payment due on delivery, they lied. I spoke with Fernando the day of my move when things were going down hill quickly, he said he had secured a spot for my belongings on a truck leaving the following morning March 24, and that we could settle the differences on the final payment. Fernando lied of course, I left messages with his staff for a return call from Fernando for two weeks and everyday I would be promised I would get that call, I never did. I also spoke with their logistics person Diana and she was a nightmare and pathological liar! So in the end they did not ship my belongings immediately as promised by their owner Fernando they delayed the delivery of my belongings for 3 weeks with NO explanation, since I do not consider "Well, [EDIT] happens" a legitimate explanation which is the only explanation I received from Fernando. Well after living in an empty apartment for 3 weeks, being forced to buy an air mattress, I finally received my belongings. It was a JOKE how poorly they packed my belongings, I had floor lamps crushed, coffee table, end tables, entertainment center furniture damaged, frames broken..etc. Also, the day of delivery they reduced my final bill by nothing.. zero, not even the broken blinds, I spoke to Fernando as his employee was unloading the truck and told him a lot of stuff was damaged, and that he needed to reduce the final bill by $545 as promised, also he need to instruct me on how to file for my damaged belongings, he hung up on me, and that is last time I have been able to talk to him, he is a COMPLETE SCAMMER!! Stay away from this company.

Move size: 1 Bedroom Home Service cost: $2800

I hired this moving company to help me move from CA to CT. Before the move I got pretty sick and then hired them to pack for me as well. I have to say that I have no proof of the following, but I had diamond earrings, a diamond ring, a nice watch and fake diamond earrings in my jewelry box. The company told me they would call 30 minutes in advance but never did and showed up at my door to start packing. As I was speaking to one of the gentleman about paperwork the other went immediately to my room and packed my jewelry box. I went back to get my jewelry after talking to the first gentleman but it was already packed. I figured it would be okay. When I received my shipment my jewelry box came perfectly fine minus all my most valuable jewelry. Now I cannot say that the mover took this for sure as I have no first hand proof but you can deduce whatever you please from what occurred. Oh and the kicker is that when I called to talk to the owner Fernando about my missing items he laughed at me and told me quote "I knew you were going to be trouble." I personally believe that anyone who had missing jewelry would be trouble, especially since it shines a poor light on his company.

Move size: Partial Move Service cost: $1300

I hired US National Movers to move my household goods from CA to GA in the beginning of June 2018. They quoted me $2,240.08, half due then ($1,017.10) and the other half due upon pick up, in the form of a cashier's check. I decided at that time that it was more cost effective to move my apartment instead of selling my furnishings, as I would not be able to refurnish a 1-bedroom apartment for $2,200. I was scheduled to be picked up on June 26th or 27th. I spoke with US National Movers a few days before the scheduled pick up date to take final inventory of my items to be moved. Apparently, my bed was not listed initially and the person on the phone, Justin, told me that he would take care of the bed but the additional boxes would bring my total up and I owed an additional upfront amount of $112.22, which I paid at that time. I informed Justin that I could not pay much more because I was not working with a large budget. He did not comment, just processed the payment information. Upon the movers arrival on the 27th Jose, the representative from Leadership Logistics, informed me that with the boxes I had, it appeared the total given on the estimate was slightly low. He told me that in order to measure it correctly, he needed to put everything on the truck because the boxes between the living room and bedroom (of the 1-bedroom apartment) were spread out, so I agreed to allow them to load the truck. He also advised that we take care of the paperwork right away so that he could join his crew in loading the truck. As we completed the paperwork, he let me know that the total would be about "950 more." At that time, I was disappointed in having to spend another $950.00 but knew that it was still within my means to pay. While we were sitting at the table signing paperwork, I inquired about them possibly packing my dining room table and 4 chairs as I was not able to find a box big enough for the glass table top. Jose let me know that they could pack the dining table for an additional $150.00, which I declined because I of my budget. After we finished signing and completing the paperwork, Jose joined his crew in loading the truck. After all my items were loaded, Jose let me know that the total was actually less than the "950" he quoted earlier, it was only "550." He then took out his phone to do some calculations and to my surprise, said the new total would be a whopping $5,131.80!! I told him that "I did not have $5,000 to give them" and he responded with a raised and stern voice, "your stuff is already on the truck so I'd have to charge you anyway!!" When I asked about the additional “$950” he quoted, he let me know that he was speaking in terms of cubic square feet and not dollars, which as a consumer, I know nothing about. Not knowing what to do or think at this point, because I had to move, be out of my place, drive from California to Georgia to secure my new apartment and start my new job, I reluctantly wrote him a check and gave him my credit card for half of the additional charges. After thinking about how they attempted to extort over double my original estimate, I decided that I would not pay them out of duress, so I put a stop payment on the check and charged back the additional amounts on my credit card. At this point, I feel as though they have stolen all of my belongings which include clothing, shoes, furniture and every personal effect I own. I am not savvy on the moving business but I do know when I have been duped and the bait and switch has been performed. I just hope and pray someone can assist me in recovering my items as I do not know where they are at this time. Upon trying to contact the initial contact company, US National Movers, I was hung up on, and the movers, Leadership Logistics are still trying to collect and charge me for storage that I was told would be free for 30 days, which apparently commenced on the day they picked up my belongings. I now have received a letter from their attorney, stating that if I do not pick up my belongings from Los Angeles county by August 24th, my entire household will be auctioned off on August 27th.

Move size: 1 Bedroom Home Service cost: $2240

I originally contracted my move through Sentry Van Lines since their online reviews seemed to be good. I received a low estimate ($6323) and made a deposit of $2908 that would not be refundable for a year in the event that I changed my mind and went with another moving company. That detail should have raised a red flag right away. Two days before my move, Henry Stripe (“Quality” from Sentry Van Lines) called and conducted a much more detailed inventory, resulting in an updated estimate of $12,000+. An additional deposit of $2215 was required. I was assured that my moving expenses would not exceed this $12000+ amount and might even be less. What a joke! On the day of the move, “Morris” arrived, added an additional 1300 cubic feet to my bill of lading, and increased my moving cost to $18,4124. Morris demanded $7000 in cash “on the spot”. This final amount was based on a total of 3000 cubic feet of my possessions. At that point, I had no choice but to move forward with the move, as I had a flight booked, job interviews, etc. that could not be postponed.

Morris had rented a 26-foot box truck. That size truck holds only 1611 cubic feet (I googled it). The truck was filled, but a second truck was not required. Furthermore, when my possessions were delivered to a 10 x 30 x 10 storage space, the space was not filled (probably 2/3 filled, at best). If my possessions did indeed occupy 3000 cubic feet of space, why was the storage space not filled to the rafters? If my possessions did indeed occupy 3000 cubic feet of space, why was only one 26-foot box truck required for my possessions? To say that I have been overcharged is an understatement.

After I took delivery on my possessions, I found out that Sentry Van Lines was only the “broker” who secured my business, and that Leadership Logistics was the company that Sentry Van Lines hired to supply the movers to do the job. Morris, as an employee of Leadership Logistics, was the person who overcharged me. As I am sure you have guessed, Diana listened politely to my complaint and told me that Management would be contacting me soon about this issue. That was 10 days ago, and they still have not contacted me – no surprise there. I also corresponded with “Admin” at Sentry Van Lines, who was rude and insulting at first, but later offered to help me with my grievance against Leadership Logistics. It has been 48 hours, and I have not heard from him either.

For those of you out there who, like me, have been the victim of overcharging and deceptive business practices bordering on fraud, please submit consumer complaints to the following agencies:

• United States Department of Transportation
• Your State Department of Consumer Affairs
• Federal Motor Carrier Safety Administration
• American Moving and Storage Association
• Better Business Bureau

In addition, please post negative consumer reviews on the following websites:
• Yelp (“Leadership Logistics”)
• QQmoving.com (“Leadership Logistics”)
• Leadershiplogisticsinc.com (“Leadership Logistics”)
• Sentry Van Lines (or the van lines company that you hired)
• MyMovingReviews.com

I would also encourage you to contact your local television stations and air your views with the consumer activist on staff. Let’s not allow these dishonest and unethical business practices to continue unchecked. Stand up and make some noise – if for no other reason than to warn other people to avoid these businesses.

Move size: 2 Bedroom Home Service cost: $18414

Leadership Logistics is a rip-off and a scam they will charge you more money than they said they were going to they were hold your furniture hostage the customer service on the phone with Diana is completely unacceptable!! run run run don't use a broker cuz this is the logistics company you'll end up with and they are the worst any of us have ever experienced do not use them
They have such a bad reputation they cannot get any business using their own name so they get all their business through Brokers who are no more than employees of Leadership Logistics. This is a complete scam perpetrated by leadership Logistics should be illegal I hate them.

Move size: 3 Bedroom Home Service cost: $6900

This company is a scam and should not be able to treat humans so poorly. I truly wish I could rate this company even lower. My husband and I moved from Ca to FL. Pick up date was October 19, 2019. We were originally told that this move would take 7-10 business days on the phone. Once we paid our first deposit and signed the contract, the movers did not show up until 10:45 pm on moving day and we were informed that it could take up to 21 business days to arrive. THEN, while reading the contract, we saw that it says 30 business days. We had doubts but had already paid a deposit so we went forward with company for our move. We waited for THREE months in our new apartment with ZERO furniture or kitchen/ bathroom items. We called multiple times/week and even got a lawyer involved. They have a clause in the contract stating that they will compensate the customer $20/day after 30 business days. This would mean that they owe us $880 and refuse to pay it. However, when the movers finally arrived, Fernando (the guy in charge) ignored texts and phone calls and finally just sent a text saying I had to pay the full balance owed or the movers would not remove our items from the truck. Once we had our items, we received broken furniture, broken glasses and dishes, and we were missing 3-4 items of high value (a nice tent, brand new JBL speaker, etc.).

Overall, this company was awful to work with. They ignored us most of the time over the three months and told us many lies throughout the process to get us off their backs. We were told 3-4 times over the past 3 months that our stuff was on its way or had left their warehouse, each time this turned out to be false. Fortunately, this last time we actually finally received our belongings (January 17, 2020). Please please please save yourself the trouble and pay a little bit more for a different company or just rent a Uhaul so that you know your things are safe. I promise it is worth it. It has been stressful and overwhelming to deal with Leadership Logistics.

Move size: 1 Bedroom Home Service cost: $1900

Move from CA to TN No star actually a negative rating.

We contacted America on the Move who said they could move our (my son's house and mine) to Tennessee in 7-10 days. They quoted us a total of $9,295.28. I gave them a none refundable deposit of $2,300.93. Then on July 12, shortly before the scheduled move date of July 23, 2019, I got another call from a different person stating the price was going to be an additional $3,000 and requesting an additional deposit of $1400. The movers showed up a day early and after they filled their truck with my son's belonging told him the price was now $10,718.33, just for his house and demanded another $5000 up front. When I went to the bank to pay is when I realized they were not America on the move. They arrived at my house the next day and changed my price to $17,872.60 and said they needed an additional $8000. They already had $8700.33 and all my son's belongings (wife and three kids). o I gave them the $8000. Now they have $16,700.33. They loaded my stuff up and away they went. I flew to TN to our new houses, and we waited, and waited, over two months. I kept called Fernando who sent lots of texts in response to my calls all stating busy Ill call you back, which he never did. I called Diana who was rude and when I told her we were told 7-10 days, she got very snippy and stated that they had 21 business days. We had three kids with no beds or cloths or any furniture. Stuff arrived 2 months later and Fernando said I had to pay and additional $1,200 for a transfer fee. And then refused to unload the truck until I signed is paper stating I received everything. When I said I did not want to pay anything else or sign his paper until I can see my belongings, he told me e wold take everything back to CA, sell it and sue me. He said I had $16,000 in insurance. He saw all the damaged and broken stuff, all the smashed boxes. He gave me the name of the insurance person who had me jump through hoops from the end of September through February 2020. She finally told me she was not an insurance company and that she had advised Fernando not to pay out on the claim as I had signed off on the damage. I told her I was forced to sign and she suggested I call Fernando and ask that he for go the signed document, which I did. Diana said it should not be a problem and she would call me back, which she did not do, nor have any of them taken my calls since then. I am filing a lawsuit. These people just can't continue to do this and stay in business.

Move size: 4+ Bedroom Home Service cost: $29795